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FAQ

Returns & Refunds

If you want to return or change your product, you can do so within 60 days of receiving your order. For returns and refunds, reach out to our support team at support@conceptcollective.co

Where do we ship to?

We ship worldwide! Shipping costs will apply according to your shipping address and will be added at checkout.

Shipping Times

Tracked & insured shipping worldwide with a 60-day guarantee.

Current delivery times:

USA Local: 2-7 business days

USA International: 6-12 business days

EU: 5-13 business days

UK: 6-9 business days

Australia: 8-14 business days

Rest of the world – 5-20 business days

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

Our customer support is available 24/7.

SECURE DELIVERY

Your delivery is insured. If your order is damaged or stuck in transit, we will send you a replacement free of charge.

Customer Service

Our support is open every day. We're here to help with any questions or concerns you might have.

+200,000 happy customers

We've sold over 200,000 items to customers across 50 different countries and regions.

60-DAY MONEY-BACK GUARANTEE

Test it for 60 days and get your money back if you aren't 100% satisfied.

Robust Goods Oy Simonkatu 6A, 00100 Helsinki